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According to the Ministry of Health (MoH), many hospitals in Vietnam have been adopting advanced technologies and software to improve their administrative procedures for examination and treatment, hospital management, and telemedicine, especially after Covid-19.

The application of artificial intelligence (AI) in healthcare is also a prominent trend around the world. Vietnam has several hospitals using AI and robotic solutions to help doctors offer diagnoses and treatment and perform surgery. While AI cannot replace medical staff, it can off accurate analysis and identify risks during surgery and treatment. These solutions have brought benefits to patients, doctors, and other medical staff, according to the ministry.

An example of the effects of digital transformation is the experience of 34-year-old Ms. Nguyen Mai Thi, who did not have to wait in line to see a doctor at the Hoan My Thu Duc International General Hospital in Linh Xuan ward, Thu Duc City, in Ho Chi Minh City, after she used its online application to book an appointment to have her gastro-esophageal reflux examined.

The system also allowed Ms. Thi to choose a doctor for her examination. At 7.30am, she came to the hospital and received swift, priority access to see a doctor, without going through the usual administrative procedures. Nearly five minutes later, she met with a doctor to talk about her ailment. In addition to the utility of appointment bookings, the Hoan My Thu Duc International General Hospital’s application has an outstanding feature, providing remote medical consultations, allowing patients to speak with doctors immediately by making an online call from their smartphone.

Patients can receive a doctor’s examination and treatment without physically travelling to the hospital. This feature is especially useful for elderly patients who find it difficult to travel and for patients who live far from the nearest hospital. Modern payment methods such as ATM cards, international payment cards, and e- wallets also are fully supported.

The effects of digital transformation were highlighted by many local and foreign medical experts at the Hoan My Annual Scientific Conference 2022, held on December 8-9. The conference attracted more than 400 health professionals, scientists, representatives from regulatory agencies under the MoH, administrators, and foreigners, who attended with 20 thematic reports and 60 scientific research projects.